Speaker: Cláudia Simões from the Universidade do Minho
Title: Insights into Customer Experience: an analysis of Smooth versus Sticky Journeys
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Iscte – University Institute of Lisbon
Building 4 (CVTT), 1st Floor, Room 124
Avenida das Forças Armadas, 40
1649-026 Lisboa
HRS4R Certification
